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If you have any questions about ordering at Cheryl & Co. contact us or browse our help information below. our guarantee Cheryl & Co. guarantees your complete satisfaction. If for any reason you are dissatisfied, please call and we will assist you with a prompt exchange, refund or credit. Our reputation for quality, value and customer service is important to us. Our mission is to be the best gourmet food and gift company, ever! How may we assist you?
my account There are many advantages to having an account on our website. Simply provide your email address and create a password to setup your Cheryl & Co. Account:
To create an Account or log into an existing account, click here. If you have forgotten your password, click here. If you have any other questions or concerns with regards to your account, contact our customer service team at 1-800-443-8124 ordering information For orders by phone please contact our customer service center at 1-800-443-8124. Gift consultants are available 24 hours a day, 7 days a week for your convenience By mail please send your order to, Cheryl & Co. P.O. Box 1408 Westerville, Ohio 43086 By fax, please send your order to 614-891-8599 order tracking To track the shipment status of an internet order, click here. payment method We accept VISA, MasterCard, American Express, Discover, check or money order, and Cheryl & Co. gift certificates. sales tax We collect applicable state and local sales tax. Sales tax rates apply to your entire order amount including shipping and handling. When you call by phone we will gladly calculate this for you. corporate and business gift services Our professional account managers are available to provide you assistance in selecting business gifts, including custom logo exclusives. Corporate billing is available upon credit approval. Please contact our Business Gift Services Center at 1-800-433-1787 between the hours of 8am and 5:30pm EST, Monday-Friday, or fax 614-891-8799, or email at businessgifts@CherylandCo.com. customer service 1-800-443-8124 customerservice@CherylandCo.com delivery methods Each Cheryl & Co. gift is shipped separately and carefully packaged to ensure perfect arrival. Please check all of your addresses carefully. We can not extend our guarantee to orders for which we are given an incorrect address. Delivery dates may be impacted by extreme weather conditions. In an effort to ensure that your gift arrives on time, we reserve the right to substitute an item of equal or greater value. In making substitutions, we take great care and consideration in selecting gifts that will meet or exceed the expectations of both the gift giver and recipient. Click here to see shipping chart for charges. Ground Delivery: Monday-Friday delivery in the *Continental United States, only. Please allow up to 5 business days for delivery after the gift is shipped. Ground shipping charges are applied by merchandise total per address per shipping date. *Alaska / Hawaii Delivery: Monday-Friday delivery only via United States Priority Postal Service only. Allow up to 4 additional working days for delivery. Add $5.00 per gift to the ground delivery charges. *US Territories / Commonwealths Delivery: Monday-Friday delivery only via United States Priority Postal Service only. Add $5.00 per gift to the ground delivery charges. *PO Box Delivery: Via United States Priority Postal Service, only. Express Delivery: Monday-Friday delivery only. Guaranteed to arrive 2-3 business days after your order is received. Do not count weekends or holidays when determining expected delivery date. Add $9.95 per gift to the ground delivery charges. Next Day Air Shipping: Monday-Friday delivery only. Guaranteed to arrive within 2 business days, if your order is received no later than 5:00 p.m. (est). Do not count weekends or holidays when determining expected delivery date. Add $17.95 per gift to the ground delivery charges. Saturday Air Delivery: Guaranteed to arrive on Saturday Please place your order by 5:00 p.m. (est) on or before the Thursday prior to the intended delivery date. Add $25.00 per gift to the ground delivery charges. Same Day Shipping: At certain times throughout the year, Cheryl & Co. offers Same Day Shipping on select gifts. Orders received by 11:00 a.m. (est.) Monday-Friday on Same Day Shipping gifts, will be shipped out the same day. Delivery dates will be determined by selected delivery method. APO / FPO Delivery: In support of our heroic service men and women, we offer Free Shipping to all APO/FPO addresses. When ordering, choose Ground Delivery and select from the Armed Forces delivery locations within the State drop down menu field. Upon adding the item to your card, the shipping charges will be adjusted accordingly. Allow up to 5 weeks for delivery of your order. No expedited services are available for orders shipped to APO/FPO addresses. Due to the possible extended delivery time needed for APO/FPO addresses, we recommend selecting product that is individually wrapped to ensure freshness. Canada Air Delivery is available: For details, please contact our customer service center at 1-800-443-8124. Freshness Recommendations: Because Cheryl & Co. products do not contain added freshness-preservatives, we recommend that you use expedited delivery services for deliveries to states west of the Mississippi, northeastern states and the state of Florida. Our products are best enjoyed within 5-7 days from shipment or freeze immediately. privacy & security Click here to read our Privacy Policy and Terms of Use. | ||||||||||||||||||||||||||||||||||||||||||||
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